The Warehouse
Mill Street
Scarborough
YO11 1SZ
Email:
info@growlightsdirect.com
Tel: 01723 341334
Secure On-Line Shopping
www.growlightsdirect.com
About Us
Grow Lights Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Grow Lights Direct
The Warehouse
Mill Street
Scarborough
YO11 1SZ
Phone: 0844 800 0142
Email: info@growlightsdirect.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment using either Visa and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, mail or over the Internet.
When we send a confirmation of order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Acceptance of your order, and hence a contract between us, will be confirmed when we send you an invoice. We have included this term to protect us in case a mistake has been made in pricing, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping charges are shown separately in 'checkout'. We endeavor to keep charges to a minimum.
Customers outside the UK should contact us for details of shipping costs. These will always be kept to the minimum.
Delivery Schedule
Your order is processed immediately. We aim to achieve a 48-72 hour UK delivery and guarantee delivery within 5 working days.
Customers outside the UK should contact us for details of delvery times.
Back Orders
Should your item not be in stock, we will inform you of an approximate delivery date. You will then have the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, VAT is added (currently at 17.5%).
All our prices include VAT.
Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction.
All of our products come with a 30 day no quibble guarantee.
This does not affect the manufacturers guarantee on some products or your normal consumer rights.
Reaching Us
If you need to reach us, please email us using the link on the store page, or alternatively, you can call on 0844 800 0142 (local rate within UK) . For all international enquires please email us. You can also write to us at
Grow Lights Direct
The Warehouse
Mill Street
Scarborough
YO11 1SZ
Phone: 0844 800 0142
Email: info@growlightsdirect.com
Privacy Policy
Grow Lights Direct do not disclose buyers' information to third parties other than when orders are delivered. In this case, the third party will not disclose any of the details to any other party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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